90-Day Transformation from B2B to D2C

by smagicstage | Aug 31, 2021

wholesale to ecommerce in 90 days

When the pandemic hit, our client needed to pivot...fast. We helped them make it happen.

Situation

A private equity-backed licensed apparel company wanted to pivot to an ecommerce-focused D to C model, integrated with its current B to B model. After an initial failed in-house attempt, Science and Magic were brought in to help quickly transform a traditonal wholesaler to an eCommerce company.

Solution

We rebranded, moved the client’s ecom operation to a headless commerce tech stack, implemented a marketing automation program, and deployed dynamic ad campaigns in search and social, as well as leveraging their NFL license partnership through an auction site experience we developed alongside their ecom platform.

CUSTOMER JOURNEY – AREAS OF FOCUS

Figure 1A – Experience Engineering

OUTCOMES

Monthly ecom revenue increase

conversion rate increase

site traffic increase

Day Turnaround

90-Day Turnaround

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Campaigns by black friday? no problem.

We pulled the necessary levers to have the client’s inventory synced into the new ecom environment out of Microsoft Great Plains. That was a feat in itself.

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New Revenue model brings new questions

How fast can we grow? How do we budget for tech, personnel and media to get to our goals? All questions we were able to assist with.

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New Team? We've got their back

To grow more quickly, the client acquired a competitor’s marketing team to level up their internal capabilities, and to get ready for the ride that was about to get even more exciting…

MICROSITE: AN ONLINE AUCTION EXPERIENCE

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an entirely separate auction site experience w/ the NFLPA

Our client’s partnership with the National Football League Players Association included a tie-in to the NFL’s My Cause, My Cleats that required building a stand-alone auction site experience where people could bid on items, in addition to the main e-commerce site. We built this experience alongside their new e-commerce platform, all within six months of our initial engagement.

INCREASE in Monthly Ecom Revenue

Results were a precursor...

All of our work was just setting up the client for where they were ultimately headed, M&A land. It’s not that we worked ourselves out of a job, but we kinda did.

From zero to new business model?

Let's build it

Breaking Records on the Radio

by smagicstage | Aug 31, 2021

WE HELPED ONE OF THE LAST INDEPENDENT ROCK STATIONS BREAK NEW RECORDS.

(NOT THE VINYL KIND.)

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Situation

One of the last independently owned and operated rock stations in the country, 92.3 WTTS, was operating with a ten year old website, and a mobile app that was barely functional. With more and more audience moving to streaming media outlets like Spotify, Pandora, Apple Music, and other similar services, it was time to help WTTS evolve itself beyond being just a radio station to become an music experience delivery company.

Solution

We led the Programming team through strategic planning, and helped re-orient their perception of their competitor set to be not other radio stations, but streaming services. Based on this, we re-imagined the WTTS website as an artist-centric web magazine for exclusive content about national artists, and rebuilt their mobile presence from the ground up – all in the middle of of a global pandemic where no live music was happening, and no one was driving in their cars listening to the radio on their way to work.

CUSTOMER JOURNEY – AREAS OF FOCUS

Figure 1A – Experience Engineering

OUTCOMES

Month Turnaround

increase in total users

increase in new users

decrease in bounce rate

increase in Pages per Session

increase in page views

Within 120 days of launch

Increase in streaming sessions

Facebook – up 65 % in the 120 days after launch, with a reach of 637,678 64.7% 64.7%
Instagram – 10,552, up 248% in the 120 days after launch 248% 248%
YouTube – doubled views in the 120 days after launch to nearly 2MM views 98% 98%
Podcast – has over 1,200 plays in the first 120 days after launch 99% 99%
WTTS Stream – increased by 25,000 to nearly 100,000 streams / mo in the 120 days after launch 87% 87%
Mobile Apps – more than 327k page views across 5,300+ users 92% 92%

BREAKING RECORDS ONLINE AND ON THE AIR

Through their newly-established digital channels, WTTS is now delivering more than a million online touch points per month with their listeners. In fact, their on air audience is only their fifth largest, behind YouTube, the live stream, Facebook and Twitter. But not only did we break records online, our recommendations around leveraging addressable OTT in their marketing efforts led the station to the highest ratings it has ever achieved in its three decade history, including being in the top three stations M-Su 6a-12M for A25-54, a second place PM Drive finish, and 4th place Mid-days finish. The station established a 6.5 share 12+. Their prior record was a 3.8. Each 12+ share point is worth roughly a million dollars in revenue, using rough estimation to put this in perspective.

content strategy, process, and management for 250+ concerts and events a year.

“The team at Science & Magic helped transform our digital platform. Their dedication to excellence and knowledge of the digital path specific to WTTS has catapulted our digital content to a heightened level never before experienced. The strategy that WTTS implemented under the direction of Science & Magic has aligned perfectly with our brand. The customer service and patience in explanation is unmatched. I highly recommend.”

Laura Duncan

Program Director, 92.3 WTTS-FM Indianapolis

DIGITAL BRAND STRATEGY OVERHAUL – NEW SITE, NEW APP, AND MORE.

CONTENT STRATEGY FOR HUNDREDS OF HOURS

OF EXCLUSIVE LIVE PERFORMANCE VIDEO CONTENT

FROM WORLD-CLASS ARTISTS.

ARTIST-FOCUSED CONTENT STRATEGY

REINVENTING WTTS DiGITAL PROPERTIES

Competing with Spotify, Pandora, Apple Music, and other streaming services meant developing an entirely new strategy for mobile, and new mobile experiences – including native iOS and Android apps, a Progressive Web App, a mobile-optimized responsive website, and developing capabilities for push, text, geofencing, and more. Not only did we rebuild their entire mobile infrastructure, we created videos to promote it both online, and on targeted OTT (over the top) television buys for the brand, and for the app.

Mobil Apps

Graphics created to promote the new WTTS Mobile Apps.

Mobile Apps

More graphics promoting the WTTS mobile apps.

Mobile Apps

Graphic created to promote the new WTTS Mobile Apps.

Digital Channels Promo Graphic

Website graphic highlighting all the different ways to experience the brand online.

Couch Concerts

Another graphic for digital channels promoting WTTS Couch Concerts.

Couch Concerts

Created promo graphics for Couch Concerts, an on-air feature.

Couch Concerts

Graphic created to promote WTTS Couch Concerts on-air feature.

Couch Concerts Weekly

Couch Concerts layout to promote each week’s nightly shows.

Couch Concerts Ticket

Ticket graphic built to promote Couch Concerts on-air feature.

Rock of Ages – Feature Graphic

Created graphics across online channels for WTTS Rock of Ages, an on-air feature.

Coronavirus Graphic

Graphic created for Coronavirus breaking news in online channels.

Save Our Stages

Digital ad created to help support the Save Our Stages program during Covid-19.

Save Live Music

Ad created to promoed the Indiana Independent Venue Alliance.

Escape Room Promo Graphic

Social Graphic promoting the WTTS Escape Room feature.

Social Content

Social media quote content (FB, IG, TW, Etc.)